Last Updated: May 3, 2025

1. Introduction

Welcome to the Sri Hartha Enterprises website. Sri Hartha Enterprises (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website ([Your Website Address]). We are an exclusive authorised dealer of Luminous power backup products, operating primarily from Ramamurthy Nagar, Bengaluru, India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

“Personal Information” means any information that relates to an identified or identifiable individual.

2. Information We Collect

We may collect Personal Information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Personally identifiable information, such as your name, phone number, and email address, that you voluntarily give to us when you fill out an inquiry form (e.g., the popup form on product pages or the contact form) or initiate a chat via the WhatsApp “Click to Chat” button.
Product Interest Information: Information about the specific Luminous products (like batteries, inverters, or combos) you express interest in, typically inferred from the page you submit an inquiry from or mention in your message/chat.
Communication Data: Records of your inquiries, questions, or feedback submitted through forms or initiated via WhatsApp chat.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This is standard for most websites and helps us understand how visitors use our Site.

3. How We Collect Your Information

We collect information about you through:

Direct Interactions: When you voluntarily provide information by filling out forms on our Site (e.g., Contact Us form, product inquiry popups).
Communication Channels: When you click the WhatsApp “Click to Chat” button, initiating a chat where you may share information directly with us (Please note: WhatsApp has its own privacy policy).
Automated Technologies: As you navigate through our Site, we may use automatic data collection technologies like server logs and potentially cookies (see Section 8) to collect Derivative Data about your equipment, browsing actions, and patterns.

4. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Respond to your inquiries, questions, and comments.
Provide you with information, quotes, or details about the Luminous products and services you are interested in.
Schedule appointments for consultations, installations, or service visits upon your request.
Understand user interest in specific products to manage our offerings better.
Monitor and analyze usage and trends to improve your experience with the Site.
Maintain the security and operation of our Site.
Comply with legal and regulatory requirements.

We will NOT use your Personal Information for unrelated marketing purposes without your explicit consent.

5. How We Share Your Information

We value your privacy and limit sharing your Personal Information. We may share information we have collected about you in certain situations:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Service Providers: We may share your information with third-party service providers that perform services for us or on our behalf, including website hosting, data analysis (e.g., potentially Google Analytics for website traffic analysis – see Section 8), and communication services. These providers will only have access to the information necessary to perform their functions and are obligated to maintain the confidentiality and security of that information.
Business Operations: In the context of providing service or processing warranty claims for Luminous products you purchase, we may need to share necessary details with Luminous Power Technologies, but only as required for that specific purpose.

We do NOT sell your Personal Information to third parties.

6. Data Retention

We will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, this means keeping inquiry data long enough to resolve the inquiry and for a reasonable period afterward for follow-up or record-keeping.

7. Data Security

We use administrative, technical, and physical security measures to help protect your Personal Information. While we have taken reasonable steps to secure the Personal Information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide Personal Information.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

What are Cookies: Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular, and count visits.
Types of Cookies We May Use:
- Essential Cookies: Necessary for the basic functionality of the Site (e.g., remembering navigation).
- Performance Cookies: Collect information about how you use our Site, like which pages you visited and which links you clicked on. This information is aggregated and anonymized and helps us improve Site performance (e.g., via Google Analytics).
- Functionality Cookies: Allow the Site to remember choices you make (if applicable).
Your Choices: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

(Optional Addition if using Google Analytics): This website may use Google Analytics to help analyze how users use the site. The tool uses cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Sri Hartha Enterprises only. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

9. Third-Party Links

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties.

10. Children’s Privacy

Our Site is not intended for children under the age of 13 (or applicable age in your jurisdiction), and we do not knowingly collect Personal Information from children under this age. If we become aware that we have inadvertently collected Personal Information from a child under the relevant age without verification of parental consent, we will take steps to delete that information as quickly as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. We encourage you to periodically review this Privacy Policy to stay informed of updates.

12. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights regarding your Personal Information (such as accessing, correcting, or requesting deletion, subject to legal limitations), please contact us at:

Sri Harsha Enterprises
[Your Full Address, Ramamurthy Nagar, Bengaluru]
Email: [Your Privacy Contact Email Address]
Phone: [Your Contact Phone Number]

Who we are

Suggested text: Our website address is: https://luminousbangalore.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.